Also known as Mio
About Neal Vazquez
Portland, Oregon
What I do
I write, create, game, and help both people and businesses lift their work up to the next level. That covers customer experience analytics, digital strategy, and building a stronger professional presence.
Four bodies of work sit alongside each other here: Consulting & Career, writing, art, and gaming. They are not separate careers. They are the same attention pointed at different material.
Work
- HCLTech · 2025–2026
- Senior Data Scientist. Enterprise conversational AI and customer-experience analytics. Dialog, intent, and NLU evaluation, topic modeling, KPI frameworks, and executive communication.
- Microsoft · 2023–2025
- Senior Data Scientist. Customer-experience analytics and Power Platform adoption. Power BI reporting, Python automation, data workflows, and adoption and engagement measurement.
- Nuance Communications · 2018–2023
- Senior Consultant, Digital Optimization Strategist. Analytics and optimization across virtual assistants, live chat, IVR, call routing, voice biometrics, and speech recognition. Measurement strategy, SQL and Python workflows, and reporting that connects customer interactions to business decisions.
- The MLS · 2017–2018
- Marketing Designer. Collaborated with marketing, product, R&D, and systems teams to deliver marketing assets, social media content, and high-visibility real-estate insights & reports for real estate professionals in the Combined LA / Westside MLS region.
Education
- University of California, Berkeley · 2024
- Master of Information and Data Science
- University of California, Los Angeles · 2014
- Bachelor of Arts, Philosophy
Writing
Questions Worth Asking is a living book, published as essays. Philosophy, culture, and being human.