Digital Optimization Strategist · Philosopher

Digital strategy.
Human outcomes.

I help individuals and organizations connect digital strategy, customer experience, data, and modern AI to grow revenue and improve customer satisfaction. From the first website visit to the next conversation, I turn disconnected tools and ideas into useful digital experiences.

Here from my gaming clips? Start here

Neal Vazquez smiling at the camera
NEAL VAZQUEZ · PORTLAND, OREGON
A few interests. A silly amount of questions.
Human Experiences 🫂Artificial Intelligence 🧠🤖Data 📊Writing ✍🏽Philosophy & Religion 🪷Arts & Culture 🖌️Video Games, Anime & Manga 🫶🏽

01 / Selected work

Thinking, made tangible.

Explore my research experiments, technical work, and data projects.

Finished projects, active experiments, and ideas in progress. The work lives in the open.

03 / The person behind the work

A technical mind.
A human lens.

I’m a digital optimization strategist and philosopher with more than eight years of experience in enterprise conversational AI and customer engagement.

My background brings together marketing, graphic design, writing, and technical consulting. As a Marketing Designer at the Combined LA / Westside MLS, I collaborated with marketing, product, R&D, and systems teams on marketing assets, social media content, and real-estate insights and reports. That work preceded my roles across Nuance, Microsoft, and HCLTech, where I connected customer experience, analytics, conversational design, and digital strategy. I understand how people move through digital experiences, where friction costs a business, and how modern AI can help. Data analysis and data science are part of my toolkit; the goal is a better experience and a stronger business.

This site is a working example of how I bring those pieces together: a professional presence, interactive measurement, distinct writing, consulting, and art experiences, and a shared chat system adapted to each audience. The art shop is open for browsing; merchandise ordering is still in preparation.

Outside work, I am a family man with three beautiful children and they are my pride and joy. I’m a writer, visual artist, and former child actor. I listen to all kinds of music, play only the best video games (shout out DDR, Street Fighter, and Smash), make connections across disciplines, and ask inconvenient questions. This is where those interests live together.

Master of Information and Data Science · 2024
Bachelor of Arts, Philosophy · 2014
The professional background

04 / Independent services

Bring me a hard problem.
Let's solve it together.

I work with individuals and organizations of all sizes, from single-person clients to Fortune 100 enterprises.

01For organizations

Digital Optimization Strategy

Make your digital presence work harder for your business and better for your customers. I connect websites, customer journeys, conversational experiences, measurement, and practical AI around two outcomes: increased revenue and customer satisfaction.

  • Digital experience audits and prioritized optimization roadmaps
  • Website strategy, conversion journeys, and customer engagement
  • Practical AI applications and conversational experience design
  • Connected workflows, digital tools, and platform integration
  • Analytics, KPI design, and measurement strategy
  • Experiment design, A/B testing, and customer research
  • Data analysis, visualization, and data-science methods where useful
  • Hands-on implementation, evaluation, and ongoing improvement
02For organizations

Research, experience & communication

Understand what people need, why they struggle, and what is worth changing. I connect customer research, product behavior, and technical context to practical recommendations, clearer communication, and decisions your team can defend.

  • Customer interviews, surveys, and mixed-methods research
  • Journey mapping, funnel analysis, and friction diagnosis
  • Usability evaluation and actionable UX recommendations
  • Conversational AI audits, failure analysis, and experience design
  • Research synthesis, prioritization, and experiment planning
  • Technical writing, product documentation, and reusable guides
  • Executive presentations and evidence-led decision narratives
  • Clear communication of complex data, AI, and technical work
03For individuals

Career Services

You have done the work. Make sure your résumé, interviews, and online presence show it. I help experienced professionals turn years of accomplishments, advanced education, and career changes into a focused case for their next move.

  • Senior-level résumé writing and role-specific rewrites
  • One-page résumés that prioritize extensive experience and education
  • Career positioning, advancement, and industry transitions
  • LinkedIn profiles, professional bios, and personal branding
  • Interview preparation and achievement-based storytelling
  • Portfolio strategy and clear project case studies
  • Writing, presentation, and professional communication coaching
  • Personal website strategy, design, build, and measurement
Enterprise conversational AI

Analytics, KPI frameworks, and optimization across live chat, virtual assistants, voice biometrics, and speech recognition.

AI and digital adoption

Strategy and enablement spanning Power Platform, Copilot Studio, Power BI, and enterprise customer experience transformation.

Decision-ready communication

Executive presentations and technical narratives that connect evidence, product choices, and human impact.

Selected past clients

Enterprise experience across finance, retail, telecommunications, healthcare, media, and consumer brands.

  • Bank of America
  • Albertsons
  • Metro by T-Mobile
  • Coca-Cola
  • Comcast
  • Humana
  • American Telecast
  • Virginia Credit Union

These organizations were clients I provided professional services to during past employment with Nuance, Microsoft, and/or HCLTech. Their inclusion does not imply endorsement.

05 / In their words

The work, seen from
the other side.

Colleagues, managers, and classmates on how I think, collaborate, and deliver.

View all 18 testimonials

06 / Keep the conversation going

Something worth
working on?

For AI and data work, collaborations, or a conversation that deserves more than a comment thread.

Connect on LinkedIn

07 / Direct contact

Let’s start a
real conversation.

Request a quote or get in touch about collaboration, publishing, speaking, or anything else worth discussing.

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Your information is used to handle your inquiry as described in the privacy and site notices. Contact-form contents are not sent to Google Analytics. Please do not send confidential material. An inquiry does not establish a consulting engagement; terms are agreed separately in writing.