Analytics and optimization across IVR, routing, live chat, virtual assistants, voice biometrics, and speech recognition. AHT, FCR, CSAT, and NPS connect operational performance with the customer’s experience.
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Background & experience
The person behind the work
A technical mind.
A human lens.
I’m a customer experience analyst, digital optimization strategist, and philosopher with more than eight years of experience across enterprise support, conversational technology, and customer engagement.
My background brings together marketing, graphic design, writing, and technical consulting. As a Marketing Designer at the Combined LA / Westside MLS, I collaborated with marketing, product, R&D, and systems teams on marketing assets, social media content, and real-estate insights and reports. That work preceded my roles across Nuance, Microsoft, and HCLTech, where I connected customer experience, analytics, conversational design, and digital strategy. I understand how people move through digital experiences, where friction costs a business, and how modern AI can help. Data analysis and data science are part of my toolkit; the goal is a better experience and a stronger business.
This site is a working example of how I bring those pieces together: a professional presence, interactive measurement, distinct consulting, writing, art, and gaming experiences, and a shared chat system adapted to each audience. The art shop is open for browsing; merchandise ordering is still in preparation.
Outside work, I am a family man with three beautiful children and they are my pride and joy. I’m a writer, visual artist, and former child actor. I listen to all kinds of music, play only the best video games (shout out DDR, Street Fighter, and Smash), make connections across disciplines, and ask inconvenient questions. Third Strike at Denjin and more than twenty years of DDR are part of that story. The gaming side lives here. This is where those interests live together.
Master of Information and Data Science · 2024
Bachelor of Arts, Philosophy · 2014Data Integration Expert · Windsor.ai · 2026. View certifications & badges
The professional backgroundSQL and Python workflows, Power BI reporting, KPI frameworks, and customer engagement analysis. Work spanning Power Platform and conversational AI adoption.
Executive presentations and technical narratives that connect evidence, product choices, and human impact.
Selected past enterprise clients
During prior roles with Nuance, Microsoft, and HCLTech, I provided professional services supporting organizations across finance, retail, telecommunications, healthcare, media, and consumer brands.
- Bank of America
- Albertsons
- Metro by T-Mobile
- Coca-Cola
- Comcast
- Humana
- American Telecast
- Virginia Credit Union
These organizations were clients of prior employers for whom I performed professional services. They are not presented as clients of Neal Vazquez LLC unless a separate written agreement says otherwise. Their names are included only to describe past professional experience and do not imply endorsement, sponsorship, affiliation, or a current relationship.
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