Analytics, practical measurement, and academic research.
SQL & analytics
A synthetic contact-center case study covering average handle time (AHT), a seven-day first-contact-resolution proxy, missing data, and follow-up windows, alongside event rollups and data integrity checks.
Academic research
ALBERT experiments and UC Berkeley coursework. Public notebooks and reports are currently unavailable.
Measurement methods across all four practices. Public source examples are currently unavailable.
SQL examples use synthetic data. Academic work retains its original attribution and evaluation limits. Links lead to available work and the two public GitHub spaces. Some project source links are currently unavailable.