Independent services
Bring me a hard problem.
Let’s solve it together.
For organizations improving their digital experiences and professionals ready for their next move. Explore the work below, then tell me what you need to accomplish. I’ll help you define a useful scope and build something you can actually put to work.
01For organizations
Make your digital presence work harder for your business and better for your customers. I connect websites, customer journeys, conversational experiences, measurement, and practical AI around two outcomes: increased revenue and customer satisfaction.
- Digital experience audits and prioritized optimization roadmaps
- Website strategy, conversion journeys, and customer engagement
- Practical AI applications and conversational experience design
- Connected workflows, digital tools, and platform integration
- Analytics, KPI design, and measurement strategy
- Experiment design, A/B testing, and customer research
- Data analysis, visualization, and data-science methods where useful
- Hands-on implementation, evaluation, and ongoing improvement
Typical work: a digital audit and roadmap, a connected website or AI experience, and a measurement plan tied to business outcomes.
02For organizations
Understand what people need, why they struggle, and what is worth changing. I connect customer research, product behavior, and technical context to practical recommendations, clearer communication, and decisions your team can defend.
- Customer interviews, surveys, and mixed-methods research
- Journey mapping, funnel analysis, and friction diagnosis
- Usability evaluation and actionable UX recommendations
- Conversational AI audits, failure analysis, and experience design
- Research synthesis, prioritization, and experiment planning
- Technical writing, product documentation, and reusable guides
- Executive presentations and evidence-led decision narratives
- Clear communication of complex data, AI, and technical work
Typical work: a research sprint, journey or AI experience audit, prioritized recommendations, and a stakeholder presentation or documentation package.
03For individuals
You have done the work. Make sure your résumé, interviews, and online presence show it. I help experienced professionals turn years of accomplishments, advanced education, and career changes into a focused case for their next move.
- Senior-level résumé writing and role-specific rewrites
- One-page résumés that prioritize extensive experience and education
- Career positioning, advancement, and industry transitions
- LinkedIn profiles, professional bios, and personal branding
- Interview preparation and achievement-based storytelling
- Portfolio strategy and clear project case studies
- Writing, presentation, and professional communication coaching
- Personal website strategy, design, build, and measurement
Typical work: a targeted résumé and LinkedIn package, a senior one-page rewrite, interview coaching, or a complete portfolio and personal website.