Make your digital presence work harder for your business and better for your customers. I connect websites, customer journeys, conversational experiences, measurement, and practical AI around two outcomes: increased revenue and customer satisfaction.
Digital experience audits and prioritized optimization roadmaps
Website strategy, conversion journeys, and customer engagement
Practical AI applications and conversational experience design
Connected workflows, digital tools, and platform integration
Analytics, KPI design, and measurement strategy
Experiment design, A/B testing, and customer research
Data analysis, visualization, and data-science methods where useful
Hands-on implementation, evaluation, and ongoing improvement
Typical work: a digital audit and roadmap, a connected website or AI experience, and a measurement plan tied to business outcomes.
Understand what people need, why they struggle, and what is worth changing. I connect customer research, product behavior, and technical context to practical recommendations, clearer communication, and decisions your team can defend.
Customer interviews, surveys, and mixed-methods research
Journey mapping, funnel analysis, and friction diagnosis
Usability evaluation and actionable UX recommendations
Conversational AI audits, failure analysis, and experience design
Research synthesis, prioritization, and experiment planning
Technical writing, product documentation, and reusable guides
Executive presentations and evidence-led decision narratives
Clear communication of complex data, AI, and technical work
Typical work: a research sprint, journey or AI experience audit, prioritized recommendations, and a stakeholder presentation or documentation package.
You have done the work. Make sure your résumé, interviews, and online presence show it. I help experienced professionals turn years of accomplishments, advanced education, and career changes into a focused case for their next move.
Senior-level résumé writing and role-specific rewrites
One-page résumés that prioritize extensive experience and education
Career positioning, advancement, and industry transitions
LinkedIn profiles, professional bios, and personal branding
Interview preparation and achievement-based storytelling
Portfolio strategy and clear project case studies
Writing, presentation, and professional communication coaching
Personal website strategy, design, build, and measurement
Typical work: a targeted résumé and LinkedIn package, a senior one-page rewrite, interview coaching, or a complete portfolio and personal website.