Independent services / Research, experience & communication
Understand what people need, where experiences fail, and what to change next.
I combine qualitative and quantitative evidence to find friction, clarify user needs, improve digital experiences, and turn research into decisions that teams can actually use.
How I can help
Focused work.
Clear outcomes.
Engagements are scoped around the decision, problem, or deliverable that matters most.
01Capabilities
What I do
- UX and customer research studies
- Conversational AI experience audits
- Customer-journey and friction analysis
- Data-driven UX recommendations
- Usability evaluation and experience reviews
- Technical writing and documentation
- Executive presentations and decision narratives
02Outcomes
What you leave with
- A prioritized view of user and customer friction
- Research findings connected to business decisions
- Concrete UX and conversational experience recommendations
- Clear documentation teams can reuse
- An executive narrative that makes the evidence understandable
03Best fit
Good reasons to reach out
- You know an experience is not working but need to understand why
- Research exists but has not translated into action
- A chatbot or conversational product needs an expert review
- Teams disagree about what customers actually need
- Complex technical work needs a clearer story for stakeholders