nv.Neal Vazquez

Independent services / Research, experience & communication

Understand what people need, where experiences fail, and what to change next.

A dashboard can show you where people leave. A conversation can tell you why. I bring customer research, behavioral data, and technical understanding together to find the real problem, decide what to change, and explain the evidence clearly enough for your team to act. From conversational AI to product journeys and executive presentations, the deliverable has to be useful beyond the meeting.

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How I can help

Focused work.
Clear outcomes.

Engagements are scoped around the decision, problem, or deliverable that matters most.

01Capabilities

What I do

  • Customer interviews, surveys, and mixed-methods research
  • Journey mapping, funnel analysis, and friction diagnosis
  • Usability evaluation and actionable UX recommendations
  • Conversational AI audits, failure analysis, and experience design
  • Research synthesis, prioritization, and experiment planning
  • Technical writing, product documentation, and reusable guides
  • Executive presentations and evidence-led decision narratives
  • Clear communication of complex data, AI, and technical work
02Outcomes

What you leave with

  • A clear account of customer needs, friction, and the evidence behind each finding
  • Recommendations prioritized by user impact, business value, and implementation effort
  • Concrete changes to journeys, interfaces, or AI conversations, with a plan to evaluate them
  • Reusable research summaries, technical documentation, and practical implementation guidance
  • An executive narrative that separates findings, assumptions, tradeoffs, and open questions
03Best fit

Good reasons to reach out

  • You know an experience is not working but need to understand why
  • Research exists but has not translated into action
  • A chatbot or conversational product needs an expert review
  • Teams disagree about what customers actually need
  • Complex technical work needs a clearer story for stakeholders

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