Engineering & Automation · Résumé
Portland, Oregon
Python and SQL automation. Customer problems translated into technical evidence.
Data science and customer-experience specialist with eight years across Nuance, Microsoft, and HCLTech. I connect customer problems to technical evidence through Python automation, SQL analysis, production interaction analysis, and clear communication with engineering and business teams. Berkeley MIDS graduate with an AI-assisted web development portfolio.
2026
With Codex, identified an empty required County field concealed by a same-address option. Verified a normal-UI workaround and documented the observed state, expected behavior, and regression checks for the provider’s development team.
2026
Designed and developed this independent website with AI assistance using TypeScript, React, and Next.js. Integrated responsive navigation, contact flows, contextual chat, analytics dashboards, and interactive player tools.
2025–2026
Analyzed conversational AI, dialog, and intent performance to diagnose customer-experience failure modes and inform optimization priorities.
Developed topic-modeling analyses and KPI frameworks; communicated findings to enterprise stakeholders and mentored analysts in data quality and AI-assisted workflows.
2023–2025
Built Power BI reporting and Python analytics workflows; deployed a Python/Streamlit XML parser on Azure App Service and partnered with engineering on data pipelines.
Translated production performance findings into recommendations for customers, product, and engineering; mentored analysts in Python automation and data modeling.
2018–2023
Analyzed and optimized virtual assistants, live chat, IVR, routing, voice biometrics, and speech recognition. Used SQL/Python workflows and measurement strategy to connect production interactions with business decisions.
2017–2018
Collaborated with marketing, product, R&D, and systems teams on marketing assets, social content, and real-estate insights and reports.
TypeScript, React, Next.js, and GitHub, used in web development in collaboration with AI.
Master of Information and Data Science
2024
Bachelor of Arts, Philosophy
2014
Windsor.ai
2026
Windsor.aiEmployer and university names and marks identify my professional and academic history. They do not imply endorsement, sponsorship, or a current employment relationship. Dates are shown by year.
