Neal Vazquez: Consulting & Career Services résumé

Also known as Mio · Portland, Oregon

Strategy, technology, and the human experience.

I help businesses improve digital experiences and professionals make their experience count. My background connects enterprise customer experience, analytics, conversational AI, marketing design, and clear communication.

Employment history

HCLTech

2025–2026

Senior Data Scientist2025–2026

Enterprise conversational AI and customer-experience analytics. Dialog, intent, and NLU evaluation, topic modeling, KPI frameworks, and executive communication.

Microsoft

2023–2025

Senior Data Scientist2023–2025

Customer-experience analytics and Power Platform adoption. Power BI reporting, Python automation, data workflows, and adoption and engagement measurement.

Nuance Communications

2018–2023

Senior Consultant2022–2023
Digital Optimization Strategist2018–2022

Analytics and optimization across virtual assistants, live chat, voice biometrics, and speech recognition. Measurement strategy, SQL and Python workflows, and decision-ready reporting.

The MLS

2017–2018

Combined LA / Westside MLS · Beverly Hills, California

Marketing Designer2017–2018

Collaborated with marketing, product, R&D, and systems teams to deliver marketing assets, social media content, and high-visibility real-estate insights & reports for real estate professionals in the Combined LA / Westside MLS region.

Education

University of California, Berkeley

Master of Information and Data Science

2024

University of California, Los Angeles

Bachelor of Arts, Philosophy

2014

Focus & skills

Digital strategy
Customer experience
Conversational AI
Analytics & KPI design
Python & SQL
Power BI
Research & communication

Selected work & practice

Digital optimization

Customer journeys, measurement, practical AI, and connected workflows, with the business goal setting the direction.

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Research and communication

Making technical work understandable, useful, and connected to the people it affects.

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Career and professional presence

Résumé writing, career positioning, professional messaging, and personal websites grounded in real experience.

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Employer and university names and marks identify my professional and academic history. They do not imply endorsement, sponsorship, or a current employment relationship. Dates are shown by year.